Privacy Policy

Last Updated: October 22, 2025

1. Information We Collect

We collect various types of information to provide and improve our computer and laptop repair services:

1.1 Personal Information

When you contact us or use our services, we may collect:

• Contact Details: Name, phone number, email address, and physical address
• Service Information: Device details, model numbers, service history, and repair requirements
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Records: Chat logs, emails, phone call records, and customer support interactions

1.2 Device Information

When you bring your device for repair, we may collect:

• Device make, model, serial number, and IMEI
• Operating system version and software configuration
• Device diagnostics and error logs (with your consent)
• Photos of device condition for documentation purposes

1.3 Website Usage Data

When you visit our website, we automatically collect:

• IP address, browser type, and device information
• Pages viewed, time spent on site, and navigation patterns
• Referring website and search terms used
• Location data (city/region level only)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Processing and completing repair service requests
• Communicating about service status, updates, and appointments
• Providing customer support and technical assistance
• Managing warranty claims and follow-up services

2.2 Business Operations

• Processing payments and maintaining financial records
• Maintaining service records and repair history
• Improving our services based on customer feedback
• Conducting quality assurance and training

2.3 Communication

• Sending service confirmations and completion notifications
• Providing appointment reminders and follow-ups
• Sending promotional offers (with your consent)
• Conducting customer satisfaction surveys

3. Data Sharing and Disclosure

We respect your privacy and limit data sharing to necessary circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (secure payment gateways)
• Website hosting and maintenance
• Customer relationship management (CRM)
• Email and SMS communication services
• Accounting and legal services

These service providers are contractually obligated to protect your data and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms & Conditions

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and navigation
• Performance Cookies: Help us understand how visitors use our site (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits across websites for targeted advertising (with consent)

4.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Receive notifications before cookies are stored

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information on need-to-know basis
• Secure Storage: Physical and digital security for device storage areas
• Regular Updates: Security software and system updates
• Employee Training: Staff trained on data protection best practices
• Secure Payment Processing: PCI-DSS compliant payment systems

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate data
• Request a copy of your data in portable format

6.2 Deletion and Restriction

• Request deletion of your personal information (subject to legal retention requirements)
• Request restriction on processing your data
• Object to processing based on legitimate interests

6.3 Communication Preferences

• Opt-out of marketing emails (unsubscribe link in emails)
• Opt-out of SMS marketing messages
• Manage cookie preferences through browser settings

To exercise your rights, contact us at: info@xigox.com or call +91 7499761196

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Service Records: 7 years (for warranty, legal, and tax purposes)
• Financial Records: 7 years (as required by Indian tax laws)
• Marketing Data: Until you opt-out or 3 years of inactivity
• Website Logs: 12 months
• Customer Communication: 3 years or duration of business relationship

After retention periods expire, we securely delete or anonymize your information.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

9. Third-Party Links

Our website may contain links to third-party websites (such as payment processors, social media, or manufacturer sites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification for significant changes
• Displaying a prominent notice on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information for Privacy Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.