Dell
XPS 13 9340
- Issue
- Laptop turns off randomly. Overheating during use.
- Solution
- Deep cleaned fans, replaced thermal paste. Fixed overheating issue.
Malad West
2 Hours
- Overheating
- Dell
- Thermal
Alienware · m16 · Navghar Bhayandar
Alienware m16
Ethernet Port Repair
in Navghar Bhayandar
Expert repair for your Alienware m16 in Navghar Bhayandar. Free doorstep pickup, OEM-quality parts & 90-day warranty.
✓ Free Doorstep Pickup ✓ Same-Day Repair ✓ 90-Day Warranty ✓ ISO 9001 Certified
Open every day, 9 AM – 9 PM
Run by Tejas & Janak Chudasama since 2011
Xigox is a family-run, ISO 9001:2015-certified repair business, not a marketplace listing or a franchise. Every repair is backed by a written 90-day warranty and billed against GSTIN 27AJXPC8441R1Z7. Read our story
Repair Pricing
Alienware m16 Ethernet Port Repair — Price List
Transparent pricing · ₹350 inspection (refunded if you proceed with repair) · No hidden charges · Pay only after approval
| Issue / Component | Repair Price | Warranty |
|---|---|---|
| Port Cleaning & Re-solder | ₹549 - ₹1,199 | 90 Days |
| Port Connector Replacement | ₹1,099 - ₹2,199 | 90 Days |
| I/O Board Repair | ₹1,499 - ₹3,699 | 90 Days |
| I/O Board Replacement | ₹4,399 - ₹7,999 | 90 Days |
Prices may vary by exact condition. Final quote given after ₹350 inspection (refunded if you proceed with repair).
Get Exact QuotePhotos
Our Technicians at Work
Photographs of Xigox technicians working on opened laptops and boards. They show how the work is done, not the results on any particular customer's device.
All photos are real photographs of the Xigox team at work.
Why Us?
Why Choose Xigox for Alienware Ethernet Port Repair in Navghar Bhayandar?
With 1,00,067+ successful repairs and a 4.9-star rating, Xigox is an independent Alienware repair specialist serving Navghar Bhayandar. Covering the entire Thane district with same-day service.
Lifetime Post-Repair Support
Free WhatsApp support for any questions about your Alienware m16 Ethernet Port Repair after repair — always.
Free Pickup & Drop
Collection and return anywhere in Navghar Bhayandar at no charge for lab-based Alienware work — we don't bill for convenience.
Transparent Pricing
₹350 inspection fee (refunded if you proceed). Written quote before any Alienware Ethernet Port Repair work begins.
No Fix, No Repair Fee
If we cannot resolve your Alienware Ethernet Port Repair issue, you pay nothing beyond the inspection fee.
Component-Level Repairs
We repair Alienware hardware at chip and board level where it's safe to do so — often a fraction of a full-module swap.
Experienced Technicians
Our engineers work on Alienware hardware regularly. Every repair is tested before return.
- Repairs Completed
- 1,00,067+
- Since 2011
- Average Rating
- 4.9 ★
- 9,727+ reviews
- Repair Warranty
- 90 Days
- Parts & labour
- Avg Response
- 30 Min
- For common issues
- Pickup & Drop
- Free
- ₹350 inspection fee
- Est. Since
- 2011
- 15+ yrs in Thane
Who repairs your device
Repaired in-house by Xigox technicians
Your Alienware m16 is handled by Xigox technicians from start to finish. It is never handed on to another shop. Work that needs the repair bench is done at our workshop in Virar West.
Board-level faults are traced with a microscope, a multimeter and a soldering station before any part is replaced, and parts are fitted only after you approve the quote.
We don't open your personal files during a repair. When a job needs access to your data, such as data recovery or a Windows reinstall, we ask you first.
- Repaired in-house, not outsourced
- Quote approved by you before work starts
- Your files stay private
- Microscope and board-level tools
- Genuine or OEM-grade parts
- 90-day warranty on repairs
Our Process
How Alienware m16 Ethernet Port Repair Works
From booking to delivery — here's exactly what happens at every step
Book Pickup
Call or WhatsApp +91 74997 61196. Tell us your Alienware m16 issue in Navghar Bhayandar and schedule a free doorstep pickup.
₹350 Inspection (refunded if you proceed with repair)
Our experienced technician inspects your Alienware m16 and provides a transparent written quote for Ethernet Port Repair.
Expert Repair
Once approved, we perform Ethernet Port Repair using OEM-quality parts. Most repairs are completed same-day.
Quality Check
Every Alienware m16 passes a multi-point QA test before delivery. Your 90-day warranty starts from this moment.
Free Delivery
We deliver your repaired Alienware m16 back to your Navghar Bhayandar address. Completely free, same day.
After-Service Care
Post-repair support via WhatsApp. If the issue recurs within 90 days, we fix it at zero cost.
Repair examples
Recently Repaired Laptops
Fixed
MacBook
Pro M3 14-inch
- Issue
- Screen shows vertical lines, external display works fine.
- Solution
- Replaced LCD panel and display cable. Updated display drivers.
Virar West
3 Hours
- Screen
- MacBook
- Display
Dell
Latitude 5430
- Issue
- Battery draining from 100% to 0% in 45 minutes. Dell diagnostics showing battery wear 85%.
- Solution
- Replaced battery with genuine Dell cell. Calibrated battery controller. Restored to 7+ hours backup.
Technician's note
Corporate laptop with heavy daily use. Battery had exceeded 800 charge cycles.
Borivali West
45 Minutes
- Battery
- Dell
- Corporate
Acer
Aspire 5 A515
- Issue
- Laptop extremely slow with original 1TB HDD. Boot time over 3 minutes.
- Solution
- Upgraded to 512GB NVMe SSD. Cloned all data. Installed fresh Windows 11 with drivers. Boot time reduced to 8 seconds.
Technician's note
HDD was healthy — kept as secondary storage. Massive performance improvement.
Dadar West
2 Hours
- SSD
- Acer
- Upgrade
MacBook
Air M2
- Issue
- Water spilled on keyboard. Laptop dead, no response to charger. Corrosion visible on logic board.
- Solution
- Ultrasonic cleaning of logic board. Replaced 2 corroded ICs and damaged keyboard flex cable. Full functionality restored.
Technician's note
Water had not reached SSD — all data intact. Board-level repair saved customer from logic board replacement.
Malad West
6 Hours
- Water Damage
- MacBook
- Board Repair
HP
Pavilion x360
- Issue
- Right hinge broken, screen wobbling. Back panel cracked near hinge mount.
- Solution
- Replaced both hinges with reinforced metal hinges. Repaired back panel crack with epoxy bonding.
Technician's note
Common issue in x360 convertible models. Both hinges replaced for balanced tension.
Goregaon West
2 Hours
- Hinge
- HP
- Convertible
Comparison
Xigox vs Other Alienware m16 Shops in Navghar Bhayandar
What you get with Xigox in Navghar Bhayandar, side by side.
| Feature | Xigox | Other shops |
|---|---|---|
| Experienced Technicians | Trained & Verified | Varies; ask who will work on the device |
| Genuine / OEM Parts | OEM-Quality Parts | Varies; ask which part will be fitted |
| 90-Day Warranty | Written Certificate | Varies; ask for the warranty in writing |
| Diagnosis / Inspection | ₹350, credited to the repair | Varies; ask what the diagnosis costs |
| Same-Day Turnaround | Navghar Bhayandar — Most Repairs | Varies; ask for a time in writing |
| Free Doorstep Pickup | Navghar Bhayandar — Free | Varies; ask whether pickup is free |
| Transparent Pricing | Written Quote First | Varies; ask for a written quote first |
| Live WhatsApp Updates | Real-time Repair Status | Varies; ask how you will get updates |
Xigox charges ₹350 for inspection — credited to your repair cost if you go ahead.
Customer reviews
What Customers Say About Laptop & Computer Repairs in Navghar Bhayandar
4.9/5 · 12 reviews shown
Page 1 / 2
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Watch & learn
See Our Repair Process in Action
Repair videos from our Virar West workshop
Xigox Laptop & Computer Repair — Real Customer Experience
See how Xigox handles real customer repairs — fast diagnosis, transparent pricing and a 90-day warranty on every job.
Xigox Service Centre — Mumbai's Trusted Repair Experts
A closer look at the Xigox team, our tools, and the repair process behind 9,727+ customer reviews across Mumbai MMR.
Inside Xigox — Computer & Laptop Repair Service Centre, Mumbai
A tour of our ISO 9001:2015 certified workshop — laptop, desktop and computer repairs with genuine-grade parts and a 90-day warranty.
Laptop & Computer Repair, Sales & Data Recovery — Xigox
How the Xigox team handles laptop and computer repair, sales, service and data recovery across Mumbai, Thane & Palghar.
Customer stories
Customer Stories
What customers say about their laptop and computer repairs
“Laptop screen shattered after a fall. Xigox replaced it with an original panel — display looks brand new. Finished in 4 hours, same day. Highly recommend!”
HP Pavilion 15 eg2000
“Keyboard stopped working completely — spilled juice on it. Xigox cleaned and replaced the keyboard. Professional job, data safe, warranty given. Superb!”
Lenovo IdeaPad Slim 3
“Laptop was overheating and shutting down every 20 minutes. Xigox cleaned the fan, replaced thermal paste. Now it runs cool and silent. ₹499 well spent!”
ASUS VivoBook 14
“Motherboard was dead — no power at all. Xigox did chip-level repair instead of replacing the whole board. Saved ₹8000. Running perfectly for 6 months now!”
Dell Inspiron 3511
“Battery was swollen and trackpad stopped clicking. Xigox replaced the battery safely. MacBook performance is back to day-one speed. Expert Apple technicians!”
MacBook Air M1
“Charging port was loose and not connecting. Xigox repaired the port in 2 hours. No data loss, 90-day warranty. Office productivity restored immediately!”
HP EliteBook 840 G8
FAQ
FAQs — Alienware m16 Ethernet Port Repair in Navghar Bhayandar
Everything you need to know before booking your repair
10 questions answered
Most port repairs take 1-3 hours. Port replacements requiring board-level work may take 4-8 hours.
Yes. All our technicians are trained professionals with extensive hands-on experience in Alienware m16 Ethernet Port Repair. They receive regular technical training on the latest Laptop models and repair methodologies, ensuring consistently high-quality results. Customers near Navghar in Navghar Bhayandar get our fastest response times.
Booking is simple: WhatsApp or call +91 74997 61196, describe your laptop issue, receive a free quote, and schedule a convenient pickup time in Navghar Bhayandar. We're available 9 AM–9 PM, 7 days a week — including weekends and public holidays. We've been serving Thane district for over 15 years.
Yes! Xigox offers same-day Alienware m16 Ethernet Port Repair for most common issues in Navghar Bhayandar. We pick up your laptop in the morning, repair it at our workshop, and deliver it back by evening. Same-day service applies to screen replacements, battery changes, software repairs, and more. Customers near Navghar in Navghar Bhayandar get our fastest response times.
Absolutely. Data security is our top priority. Our technicians never access personal files during Alienware m16 Ethernet Port Repair. We follow strict protocols to prevent data loss, and we'll always inform you before any procedure that could affect stored data. Your privacy is fully protected. Free pickup also available in Maxus Mall, Indralok, Golden Nest and surrounding areas.
Xigox handles Alienware m16 Ethernet Port Repair for all major brands in Navghar Bhayandar, including Apple, Dell, HP, Lenovo, Asus, Acer, MSI, Microsoft, Samsung and Toshiba — and many more. No brand or model is too complex — we repair them all. Customers across Navghar Bhayandar (401105) enjoy priority same-day scheduling.
Yes — ₹350 for the inspection in Navghar Bhayandar. Our technician diagnoses your laptop and gives you a clear written estimate; if you go ahead with the repair, that ₹350 is adjusted against the total cost, so the inspection itself doesn't add to the bill. If you decide not to proceed, the ₹350 still applies for the technician's time. Customers near Navghar in Navghar Bhayandar get our fastest response times.
We accept all major payment methods for Alienware m16 Ethernet Port Repair in Navghar Bhayandar: UPI (Google Pay, PhonePe, Paytm), debit/credit cards, net banking, and cash. Payment is collected after the repair is completed to your satisfaction — we never charge upfront without consent. Customers across Navghar Bhayandar (401105) enjoy priority same-day scheduling.
Yes — out-of-warranty laptops are most of what we handle in Navghar Bhayandar. Once the manufacturer warranty lapses, authorised centres often quote near-replacement prices for a single component. We repair at component level where it is safe to do so, which is usually a fraction of that cost, and back it with our own 90-day warranty. We've been serving Thane district for over 15 years.
You pay nothing beyond the ₹350 inspection. If we cannot resolve the fault, we explain exactly what we found, return your laptop in the condition we received it, and — where the economics do not justify a repair — tell you so plainly rather than selling you work that is not worth doing. Customers across Navghar Bhayandar (401105) enjoy priority same-day scheduling.
Still have questions?
Send us your question on WhatsApp or call — a technician will answer.
Alienware m16 Repair in Navghar Bhayandar — Xigox
Most Navghar Bhayandar repair shops handle Alienware the same way they handle every other make. We do not. Our Alienware technicians are trained specifically on Alienware m16 architecture — schematics, boardview files and firmware behaviour — which is why our first-time fix rate on Alienware work is so much higher than a general shop's.
We stock genuine Alienware parts and OEM-compatible components for every common Alienware m16 fault — from screen replacements and battery swaps to logic board repairs and data recovery. Before any work begins, you receive a written cost estimate. Our ₹350 inspection fee is refunded if you proceed with the repair.
We actively serve the entire 401105 postal area within Thane district, ensuring same-day response for every repair request. ₹350 inspection fee (refunded if you proceed with repair). Located near Navghar, our service coverage extends across Navghar Bhayandar and all surrounding localities. In addition to Navghar Bhayandar, we also provide doorstep repairs and free pickup for lab work for customers in Maxus Mall, Indralok, Golden Nest and other nearby areas.
Doorstep part replacement (battery, keyboard, screen, SSD, RAM) is available across Navghar Bhayandar. For chip-level and motherboard repairs, we provide free pickup and drop — confirming within 15 minutes of your booking. Most common faults are resolved same-day. For complex repairs, we provide a realistic timeline and keep you updated throughout.
Your Alienware m16 leaves with a written 90-day warranty covering both parts and labour. Same fault back inside that window and we redo it free — no argument, no diagnostic fee. WhatsApp support stays open afterwards for any question about the repair.
Service Hours
Monday – Sunday · 9 AM – 9 PM
Open on all public holidays
Service Area
Navghar Bhayandar & surrounding Mumbai areas
Doorstep repairs + free pickup for lab work
Our Guarantee
90-day warranty on all repairs
Free re-repair if same fault recurs
Other Alienware m16 Repair Services in Navghar Bhayandar
Explore all available repair options for your Alienware m16
Laptop & Computer Display Flickering Repair Laptop & Computer Display Ghosting Issue Problem Repair Laptop & Computer DisplayPort Repair Laptop & Computer Doorstep Repair Service Laptop & Computer Driver Installation Laptop & Computer Driver Issue Repair Laptop & Computer Driver Power State Failure Error Repair Laptop & Computer Dual Boot Setup Laptop & Computer Dual Monitor Setup Laptop & Computer Emergency Data Recovery Laptop & Computer Ethernet Port Issue Repair Laptop & Computer Express Repair
Ethernet Port Repair for Other Alienware Models
We repair all Alienware models in Navghar Bhayandar
Acer
Apple
ASUS
Dell
Fujitsu
HP
Lenovo
MSI
Samsung
Sony VAIO
Toshiba
Areas, Roads & Landmarks We Cover in Navghar Bhayandar
Free pickup & drop across all these neighbourhoods
Localities & neighbourhoods
- Navghar
- Bhayandar East
- Mira Road
Roads & highways
- Navghar Road
- Mira Bhayander Road
- Kashimira Link Road
Landmarks & famous places
- Navghar Market
- Bhayandar Station
- Maxus Mall (nearby)
Not sure which repair you need? See all Alienware m16 repairs in Navghar Bhayandar
Alienware m16 Ethernet Port Repair Near Navghar Bhayandar
Same-day service available in all these nearby areas
Ethernet Port Repair Across Mumbai — All Locations
Boisar Station
Bolinj
Bordi
Chinchani
Dahanu Road Station
Gholvad
Kaman Road
Kelve Road Station
Mira Bhayandar
Mumbai
Naigaon East
Nalasopara East
Palghar
Saphale Station
Talasari
Thane West
Umroli
Uttan
Vaitarna
Vangaon
Vasai East
Virar
Wada
Khar Road
Wagle Estate
Halav Pol
Kherwadi
Lokhandwala Back Road
Arnala
Tagore Nagar
Explore more services
More Repair & Tech Services Near Navghar Bhayandar
Same technicians · Free pickup · 90-day warranty across all services.
ISO 9001:2015 Certified · 1,00,067+ Repairs · 4.9 ★ Rating
Ready to Fix Your
Alienware m16 Today?
₹350 inspection fee (refunded if you proceed with repair) · Same-day Ethernet Port Repair · 90-day warranty
Serving Navghar Bhayandar and all of Mumbai MMR · Open 9 AM – 9 PM daily
How it's done
How We Perform Ethernet Port Repair
What our technicians do, what it requires, and how to tell you need it.
1 How It's Performed
For a repair job on this component, we test whether the issue is the wireless card, the antenna connection, or purely a driver/OS setting — each shows slightly different symptoms — before opening the chassis to reseat or replace the card and its antenna leads.
Typical time: 20–40 minutes
2 What This Requires
- A test against a known-good network and, where possible, a second device, to rule out a router-side cause before concluding the fault is in your laptop.
- A wireless card matched to your model's exact M.2/mini-PCIe slot and antenna connector type.
3 When You Need This
- The problem started after the laptop was opened for cleaning or a RAM/SSD upgrade — antenna leads are easy to dislodge during other internal work.
The model
About the Alienware m16
The Alienware m16 is Dell's dedicated gaming brand — distinctive design language, high-refresh displays, aggressive cooling, and RGB lighting, aimed squarely at enthusiast gamers across both laptop and desktop forms.
Key features
- Distinctive industrial design with customizable RGB lighting (AlienFX) across the chassis.
- High-refresh-rate displays (144Hz-360Hz depending on model) genuinely matter for competitive gaming.
- Aggressive, often multi-fan cooling solutions — dust buildup has a more noticeable performance impact than on thinner, less powerful laptops.
- Proprietary charging connectors on some models — always confirm the exact connector before ordering a replacement adapter.
Alienware m16 Ethernet Port Repair in Navghar Bhayandar — Professional, Reliable, and Affordable
Skip the directories. Book direct for transparent pricing with Xigox. Gaming laptops and PCs demand specialist knowledge — consumer-grade approaches are insufficient for gaming-grade components. In Navghar Bhayandar, Xigox's gaming specialists handle Alienware m16 Ethernet Port Repair for all major gaming brands: GPU failures, VRM damage, BIOS recovery, and overclocking configuration.
Data Security During Alienware m16 Ethernet Port Repair
Your personal data is our top priority during your issue. Customers throughout Navghar Bhayandar trust us because we never access personal files. Throughout the issue, your confidential files remain untouched. If a software reset is necessary, we consult you beforehand.
Fixed-Quote Policy for Alienware m16 Ethernet Port Repair
The biggest frustration about repair shops in Navghar Bhayandar is surprise bills after the job is done. We've built our entire model around transparency. Before any work begins, our technician provides a clear cost estimate that covers everything. You see the exact cost — approve it or decline, no pressure. Our ₹350 inspection fee is fully refunded when you proceed with the repair.
Same-Day Alienware m16 Ethernet Port Repair in Navghar Bhayandar
We know your time is valuable in Navghar Bhayandar. Xigox plans this issue for speed and efficiency. In 90% of cases, our technicians complete the issue on the same day. Our team offers free doorstep pickup from your Navghar Bhayandar address, execute the repair at our workshop, and return it to you.
Convenient Collection across Navghar Bhayandar
Navigating traffic in Navghar Bhayandar takes hours. To solve this, Xigox offers a no-hassle doorstep logistics service for the repair. Simply share your Navghar Bhayandar address, and our secure courier will collect your Alienware directly from you. Once the repair is finished, we safely return it in protective packaging. Enjoy total convenience without leaving your desk.
Trained Technicians for Alienware m16 Ethernet Port Repair in Navghar Bhayandar
Not all shops in Navghar Bhayandar has the skills for complex this issue. Our technicians undergo rigorous training dealing with Alienware hardware. From basic part swaps to complex micro-soldering, we handle it all right here for Navghar Bhayandar clients.
Warranty & After-Service for Alienware m16 Ethernet Port Repair
Every repair completed by Xigox in Navghar Bhayandar comes with a documented three-month warranty on parts and labour. That means, if anything goes wrong within 3 months, we fix it at zero extra cost. You get a written warranty card with every repair, so the terms are clear.
Rapid Alienware m16 Ethernet Port Repair — Timeline
Curious how quickly Xigox can complete issue in Navghar Bhayandar? Here's our typical timeline: Step 1 — message us and our pickup technician arrives at your Navghar Bhayandar address within 2 hours. Step 2 — our inspection identifies the exact fault. Next — you give the go-ahead via WhatsApp — completely your decision. Finally — this issue is executed using genuine parts at our Virar West workshop, often same day. Then — we return it to you fully tested.
Genuine Parts for Alienware m16 Ethernet Port Repair
Longevity matters for the repair. That's why our technicians exclusively use OEM-grade parts for your Alienware. Rather than grey-market components, we source from established suppliers. This ensures your repair is durable, backed by our written 90-day warranty.
Trusted by Navghar Bhayandar for Alienware m16 Ethernet Port Repair
Numbers speak louder. Xigox maintains a 4.9-star rating from 9,727+ customer reviews from customers across Mumbai MMR. Common praise includes: honest pricing, fast turnaround, and genuine parts. What Navghar Bhayandar customers value most: "Same-day fix with genuine parts and clear communication throughout." Become part of the growing community of satisfied Xigox customers in Navghar Bhayandar.
Board-Level Alienware m16 Ethernet Port Repair in Navghar Bhayandar
Replacing an entire board is often unnecessary than fixing the fault on it. Xigox's in-house chip-level facility means engineers diagnose the exact failing IC and replace only that component — a fraction of full board replacement. Navghar Bhayandar residents seek us out for chip-level repair.
Technology keeps your life running — protect it with a dependable Alienware m16 Ethernet Port Repair team. Xigox looks after customers across Mumbai, Thane and Palghar with transparent billing. Need a quick fix? WhatsApp us at +91 74997 61196 for priority Alienware m16 Ethernet Port Repair in Navghar Bhayandar.
Service area
Alienware m16 Ethernet Port Repair in Navghar Bhayandar — Service Area & Coverage
Xigox provides alienware m16 ethernet port repair across Navghar Bhayandar (PIN 401105), in the Thane district of Bhayandar. Our doorstep pickup and on-site service cover the entire Navghar Bhayandar area and the neighbourhoods around it.
Localities we cover in Navghar Bhayandar: Navghar, Bhayandar East, Mira Road. Wherever you are in Navghar Bhayandar, we can collect your device from your door and bring it back after the repair.
Our technicians regularly serve homes, societies and offices around Navghar Market, Bhayandar Station and Maxus Mall (nearby), and along Navghar Road, Mira Bhayander Road and Kashimira Link Road. If you're near any of these landmarks, same-day pickup for alienware m16 ethernet port repair is almost always available.
Alienware m16 Ethernet Port Repair near Navghar Bhayandar
We also serve these nearby areas — tap your locality for local alienware m16 ethernet port repair:
Alienware m16 Ethernet Port Repair price in Navghar Bhayandar — know it before you book
- 1Pick your device & issue
- 2See the real price range
- 3Free doorstep pickup in Navghar Bhayandar
4.9 from 9,727 customer reviews across all repairs · upfront pricing · 90-day warranty
Before you book: have your device model and a quick description of the issue ready — it speeds up your quote.
Not sure what's wrong?
Find Your Fix by Symptom
Tell us what your device is doing — we'll point you to the right repair, with real pricing and next steps.
Nearest branch: Bhayandar West
~0.9 km from Navghar Bhayandar. With free doorstep pickup you don't need to travel — this is our nearest branch.
Book a repair
Alienware m16 Ethernet Port Repair — Book Now
Free pickup · Genuine parts · 90-day warranty
Booking received
We'll call you within 1 hour to confirm your appointment and arrange doorstep pickup.
Inspection fee: ₹350
- Credited to your total repair cost if you go ahead.
- Still applies if the device can't be repaired or you decline the repair.
+91
Device type *
Inspection fee: ₹350
- If you go ahead with the repair, the ₹350 is credited to your total repair cost.
- If the device can't be repaired or you decide not to continue, the ₹350 inspection fee still applies.
Your details are used only to arrange this repair. By submitting, you agree to our Privacy Policy.