Privacy Policy
Xigox is committed to protecting your personal information and your right to privacy. Read how we collect, use, and safeguard your data.
Data Protection
Your data stays secure with us
SSL Encryption
256-bit SSL encryption used
No Data Selling
We never sell your data
Transparency
Clear & honest practices
Introduction
Welcome to Xigox ("Xigox," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xigox.com, use our mobile application, or engage our laptop & mobile repair, buy/sell, web design, or mobile app development services.
We are headquartered at Gala No 2, Dafftary Complex, Datt Mandir Rd, Doghar Pada, Sheetal Nagar, Virar West, Vasai-Virar — 401303, Maharashtra, India and operate in compliance with the Information Technology Act, 2000 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable data privacy regulations.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services immediately.
1 Information We Collect
We collect several types of information to provide and improve our services:
1.1 Personal Information You Provide
- Contact Details: Full name, email address, phone number, WhatsApp number
- Address Information: Pickup/delivery address for repair services
- Device Information: Device brand, model, IMEI (if needed), problem description
- Financial Data: Payment method details (we use encrypted payment gateways — we do not store full card numbers)
- Communication Data: Messages, reviews, feedback you submit
1.2 Automatically Collected Information
- Device & Browser Data: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent, clicks, referral source
- Location Data: General geographic location based on IP address
2 How We Use Your Information
Service Delivery
- • Process and fulfill repair orders
- • Schedule pickup and delivery
- • Send repair status updates via SMS/WhatsApp
- • Process buy/sell transactions
Customer Support
- • Respond to inquiries and complaints
- • Provide warranty support
- • Handle refund/replacement requests
- • Send important service notifications
Service Improvement
- • Analyze usage patterns to improve UX
- • Conduct market research
- • Develop new features and services
Marketing (with consent)
- • Send promotional offers via email/SMS
- • Personalize content and offers
- • Festive/seasonal promotions
3 Data Sharing & Disclosure
We do NOT sell, trade, or rent your personal information to third parties for their marketing purposes.
Service Partners & Vendors
Third-party logistics partners for device pickup/delivery, SMS providers for order notifications, and payment gateways (Razorpay/PayU) for processing transactions — strictly under data processing agreements.
Legal Compliance
When required by law, court order, or government authority under the Indian IT Act or other applicable laws.
With Your Consent
We may share your information for any other purpose with your explicit consent.
4 Data Security
SSL/TLS Encryption
All data transmission is encrypted using 256-bit SSL
Secure Databases
Data stored in secured, access-controlled servers
Access Control
Role-based access — only authorized staff can view data
Regular Audits
Periodic security audits and vulnerability assessments
6 Your Rights & Choices
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal obligations.
Right to Object
Object to processing of your data for marketing purposes at any time.
Data Portability
Receive your data in a structured, machine-readable format.
To exercise any of these rights, email info@xigox.com with subject "Privacy Rights Request." We respond within 30 business days.
7 Data Retention
| Data Type | Retention Period |
|---|---|
| Repair order records | 7 years (legal compliance) |
| Customer account data | Until account deletion + 30 days |
| Payment records | 7 years (IT Act compliance) |
| Marketing preferences | Until opt-out or 3 years of inactivity |
| Website analytics | 26 months (Google Analytics default) |
| Support communications | 2 years after resolution |
8 Third-Party Links & Services
Our website may contain links to third-party websites. These are governed by their own privacy policies. Third-party services we use:
9 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at info@xigox.com and we will take steps to delete such information promptly.
10 Changes to This Policy
When we make changes, we will update the "Last Updated" date, notify you via email for material changes, and post a prominent notice on our homepage.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
11 Contact Us
info@xigox.com
Phone
+91 74997 61196
Registered Address
Xigox, Gala No 2, Dafftary Complex, Datt Mandir Rd, Doghar Pada, Sheetal Nagar, Virar West, Vasai-Virar — 401303, Maharashtra, India
Frequently Asked Privacy Questions
Quick answers to common questions about your privacy at Xigox
Frequently Asked Questions
Still have questions?
Our team responds within 15 minutes on WhatsApp. Send us your question and get expert advice instantly.
Have More Questions?
Our team is always here to help you understand how we protect your data.
Explore Related Services
Same certified technicians · Free pickup · 90-day warranty across all services.
Your Data Privacy in Mumbai — Professional, Reliable, and Affordable
Looking for professional your data privacy in Mumbai? Xigox provides certified and experienced technicians who deliver high-quality laptop and computer repair services right at your doorstep. Whether you are a student, working professional, business owner, or home user in Mumbai, our team is equipped to handle all types of laptop and desktop issues quickly and affordably.
Our your data privacy service covers a wide range of common and advanced issues. From simple hardware fixes to complex motherboard-level repairs, data recovery, and performance upgrades, Xigox technicians bring industry-standard tools and genuine replacement parts to every job. We service all major laptop brands including HP, Dell, Lenovo, Asus, Acer, Apple MacBook, MSI, Samsung, and many more.
Why Choose Xigox for Your Data Privacy in Mumbai?
Choosing the right repair service matters. At Xigox, we have built our reputation on transparency, quality, and customer satisfaction. Every repair job starts with a thorough diagnosis, followed by a clear cost estimate before any work begins. There are no hidden charges, no surprise fees, and no unnecessary replacements. Our pricing is competitive and honest, starting from just four hundred and ninety-nine rupees for most standard repairs.
We understand that your laptop or computer is essential for work, education, and daily communication. That is why we offer same-day service for most common repairs and a guaranteed turnaround time of two to four hours for standard issues. For residents and businesses in Mumbai, we provide free doorstep pickup and delivery, so you do not need to travel or wait in queues at a service centre.
Our Service Process
Getting your laptop repaired with Xigox is simple and hassle-free. First, contact us via phone call or WhatsApp to describe your issue. Our support team will schedule a convenient pickup time. A trained technician will collect your device from your location in Mumbai, perform a detailed inspection, and share the diagnosis along with a transparent repair quote. Once you approve, the repair is completed using genuine parts, and your device is delivered back to your doorstep with a ninety-day service warranty.
Common Your Data Privacy Issues We Fix
Our certified technicians in Mumbai regularly handle a variety of laptop and computer problems. These include screen replacement for cracked or damaged displays, keyboard repair and replacement, battery replacement for devices that no longer hold charge, overheating issues caused by dust buildup or thermal paste degradation, slow performance due to aging hard drives or insufficient RAM, software and operating system reinstallation, virus and malware removal, Wi-Fi and Bluetooth connectivity problems, charging port repair, hinge repair, speaker and audio issues, and motherboard-level component repair.
Serving Mumbai and Nearby Areas
Xigox proudly serves customers across Mumbai and all surrounding neighborhoods and localities. Our technicians are familiar with the area and can reach most locations within Mumbai quickly. Whether you are near the main market area, residential colonies, commercial complexes, or educational institutions in Mumbai, our free pickup and delivery service ensures you get fast and convenient laptop repair without leaving your home or office.
We are available seven days a week from nine in the morning until nine at night. For urgent repairs, our express service option is available with priority handling. Every repair comes with our ninety-day warranty covering both parts and labor. Our commitment is to provide the best your data privacy experience in Mumbai with quality you can trust and prices you can afford.
For immediate assistance with your data privacy in Mumbai, call us at plus ninety-one seven four nine nine seven six one one nine six or send a WhatsApp message for a quick response. Join thousands of satisfied customers across Mumbai who trust Xigox for all their laptop and computer repair needs.
Meet Our Expert Technicians
Certified professionals with years of hands-on experience