ISO 9001:2015 Certified
Privacy Policy
Xigox Technology is committed to protecting your personal information and your right to privacy. Read how we collect, use, and safeguard your data.
Data Protection
Your data stays secure with us
SSL Encryption
256-bit SSL encryption used
No Data Selling
We never sell your data
Transparency
Clear & honest practices
Introduction
Welcome to Xigox Technology ("Xigox," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.xigox.in, use our mobile application, or engage our device repair, buy/sell, web design, or mobile app development services.
We are headquartered at Andheri East, Mumbai — 400069, Maharashtra, India and operate in compliance with the Information Technology Act, 2000 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable data privacy regulations.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services immediately.
1 Information We Collect
We collect several types of information to provide and improve our services:
1.1 Personal Information You Provide
- Contact Details: Full name, email address, phone number, WhatsApp number
- Address Information: Pickup/delivery address for repair services
- Device Information: Device brand, model, IMEI (if needed), problem description
- Financial Data: Payment method details (we use encrypted payment gateways — we do not store full card numbers)
- Communication Data: Messages, reviews, feedback you submit
1.2 Automatically Collected Information
- Device & Browser Data: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent, clicks, referral source
- Location Data: General geographic location based on IP address
2 How We Use Your Information
Service Delivery
- • Process and fulfill repair orders
- • Schedule pickup and delivery
- • Send repair status updates via SMS/WhatsApp
- • Process buy/sell transactions
Customer Support
- • Respond to inquiries and complaints
- • Provide warranty support
- • Handle refund/replacement requests
- • Send important service notifications
Service Improvement
- • Analyze usage patterns to improve UX
- • Conduct market research
- • Develop new features and services
Marketing (with consent)
- • Send promotional offers via email/SMS
- • Personalize content and offers
- • Festive/seasonal promotions
3 Data Sharing & Disclosure
We do NOT sell, trade, or rent your personal information to third parties for their marketing purposes.
Service Partners & Vendors
Third-party logistics partners for device pickup/delivery, SMS providers for order notifications, and payment gateways (Razorpay/PayU) for processing transactions — strictly under data processing agreements.
Legal Compliance
When required by law, court order, or government authority under the Indian IT Act or other applicable laws.
With Your Consent
We may share your information for any other purpose with your explicit consent.
4 Data Security
SSL/TLS Encryption
All data transmission is encrypted using 256-bit SSL
Secure Databases
Data stored in secured, access-controlled servers
Access Control
Role-based access — only authorized staff can view data
Regular Audits
Periodic security audits and vulnerability assessments
6 Your Rights & Choices
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal obligations.
Right to Object
Object to processing of your data for marketing purposes at any time.
Data Portability
Receive your data in a structured, machine-readable format.
To exercise any of these rights, email support@xigox.in with subject "Privacy Rights Request." We respond within 30 business days.
7 Data Retention
| Data Type | Retention Period |
|---|---|
| Repair order records | 7 years (legal compliance) |
| Customer account data | Until account deletion + 30 days |
| Payment records | 7 years (IT Act compliance) |
| Marketing preferences | Until opt-out or 3 years of inactivity |
| Website analytics | 26 months (Google Analytics default) |
| Support communications | 2 years after resolution |
8 Third-Party Links & Services
Our website may contain links to third-party websites. These are governed by their own privacy policies. Third-party services we use:
9 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at support@xigox.in and we will take steps to delete such information promptly.
10 Changes to This Policy
When we make changes, we will update the "Last Updated" date, notify you via email for material changes, and post a prominent notice on our homepage.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
11 Contact Us
support@xigox.in
Phone
+91 74997 61196
Registered Address
Xigox Technology, Andheri East, Mumbai — 400069, Maharashtra, India
Frequently Asked Privacy Questions
Quick answers to common questions about your privacy at Xigox
Frequently Asked Questions
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