Dell
XPS 13 9340
- Issue
- Laptop turns off randomly. Overheating during use.
- Solution
- Deep cleaned fans, replaced thermal paste. Fixed overheating issue.
Malad West
2 Hours
- Overheating
- Dell
- Thermal
Alienware · m18 · Saphale Station
Alienware m18
CD/DVD Drive Not Working Repair
in Saphale Station
Expert repair for your Alienware m18 in Saphale Station. Free doorstep pickup, OEM-quality parts & 90-day warranty.
✓ Free Doorstep Pickup ✓ Same-Day Repair ✓ 90-Day Warranty ✓ ISO 9001 Certified
Open every day, 9 AM – 9 PM
Run by Tejas & Janak Chudasama since 2011
Xigox is a family-run, ISO 9001:2015-certified repair business, not a marketplace listing or a franchise. Every repair is backed by a written 90-day warranty and billed against GSTIN 27AJXPC8441R1Z7. Read our story
Repair Pricing
Alienware m18 CD/DVD Drive Not Working Repair — Price List
Transparent pricing · ₹350 inspection (refunded if you proceed with repair) · No hidden charges · Pay only after approval
| Issue / Component | Repair Price | Warranty |
|---|---|---|
| Diagnosis & Basic Repair | ₹499 - ₹999 | 90 Days |
| Standard Component Repair | ₹999 - ₹2,499 | 90 Days |
| Advanced Chip-Level Repair | ₹3,999 - ₹7,999 | 90 Days |
| Major Hardware Repair | ₹4,499 - ₹9,999 | 90 Days |
Prices may vary by exact condition. Final quote given after ₹350 inspection (refunded if you proceed with repair).
Get Exact QuotePhotos
Our Technicians at Work
Photographs of Xigox technicians working on opened laptops and boards. They show how the work is done, not the results on any particular customer's device.
All photos are real photographs of the Xigox team at work.
Why Us?
Why Choose Xigox for Alienware CD/DVD Drive Not Working Repair in Saphale Station?
With 1,00,067+ successful repairs and a 4.9-star rating, Xigox is an independent Alienware repair specialist serving Saphale Station. Serving all addresses in the 401102 postal zone.
Free Pickup & Drop
Collection and return anywhere in Saphale Station at no charge for lab-based Alienware work — we don't bill for convenience.
Transparent Pricing
₹350 inspection fee (refunded if you proceed). Written quote before any Alienware CD/DVD Drive Not Working Repair work begins.
No Fix, No Repair Fee
If we cannot resolve your Alienware CD/DVD Drive Not Working Repair issue, you pay nothing beyond the inspection fee.
Component-Level Repairs
We repair Alienware hardware at chip and board level where it's safe to do so — often a fraction of a full-module swap.
Experienced Technicians
Our engineers work on Alienware hardware regularly. Every repair is tested before return.
Genuine & OEM-Grade Parts
We use genuine Alienware parts wherever available; otherwise OEM-compatible components.
- Repairs Completed
- 1,00,067+
- Since 2011
- Average Rating
- 4.9 ★
- 9,727+ reviews
- Repair Warranty
- 90 Days
- Parts & labour
- Avg Response
- 30 Min
- For common issues
- Pickup & Drop
- Free
- ₹350 inspection fee
- Est. Since
- 2011
- 15+ yrs in Palghar
Who repairs your device
Repaired in-house by Xigox technicians
Your Alienware m18 is handled by Xigox technicians from start to finish. It is never handed on to another shop. Work that needs the repair bench is done at our workshop in Virar West.
Board-level faults are traced with a microscope, a multimeter and a soldering station before any part is replaced, and parts are fitted only after you approve the quote.
We don't open your personal files during a repair. When a job needs access to your data, such as data recovery or a Windows reinstall, we ask you first.
- Repaired in-house, not outsourced
- Quote approved by you before work starts
- Your files stay private
- Microscope and board-level tools
- Genuine or OEM-grade parts
- 90-day warranty on repairs
Our Process
How Alienware m18 CD/DVD Drive Not Working Repair Works
From booking to delivery — here's exactly what happens at every step
Book Pickup
Call or WhatsApp +91 74997 61196. Tell us your Alienware m18 issue in Saphale Station and schedule a free doorstep pickup.
₹350 Inspection (refunded if you proceed with repair)
Our experienced technician inspects your Alienware m18 and provides a transparent written quote for CD/DVD Drive Not Working Repair.
Expert Repair
Once approved, we perform CD/DVD Drive Not Working Repair using OEM-quality parts. Most repairs are completed same-day.
Quality Check
Every Alienware m18 passes a multi-point QA test before delivery. Your 90-day warranty starts from this moment.
Free Delivery
We deliver your repaired Alienware m18 back to your Saphale Station address. Completely free, same day.
After-Service Care
Post-repair support via WhatsApp. If the issue recurs within 90 days, we fix it at zero cost.
Repair examples
Recently Repaired Laptops
Fixed
MacBook
Pro M3 14-inch
- Issue
- Screen shows vertical lines, external display works fine.
- Solution
- Replaced LCD panel and display cable. Updated display drivers.
Virar West
3 Hours
- Screen
- MacBook
- Display
Dell
Latitude 5430
- Issue
- Battery draining from 100% to 0% in 45 minutes. Dell diagnostics showing battery wear 85%.
- Solution
- Replaced battery with genuine Dell cell. Calibrated battery controller. Restored to 7+ hours backup.
Technician's note
Corporate laptop with heavy daily use. Battery had exceeded 800 charge cycles.
Borivali West
45 Minutes
- Battery
- Dell
- Corporate
Acer
Aspire 5 A515
- Issue
- Laptop extremely slow with original 1TB HDD. Boot time over 3 minutes.
- Solution
- Upgraded to 512GB NVMe SSD. Cloned all data. Installed fresh Windows 11 with drivers. Boot time reduced to 8 seconds.
Technician's note
HDD was healthy — kept as secondary storage. Massive performance improvement.
Dadar West
2 Hours
- SSD
- Acer
- Upgrade
MacBook
Air M2
- Issue
- Water spilled on keyboard. Laptop dead, no response to charger. Corrosion visible on logic board.
- Solution
- Ultrasonic cleaning of logic board. Replaced 2 corroded ICs and damaged keyboard flex cable. Full functionality restored.
Technician's note
Water had not reached SSD — all data intact. Board-level repair saved customer from logic board replacement.
Malad West
6 Hours
- Water Damage
- MacBook
- Board Repair
HP
Pavilion x360
- Issue
- Right hinge broken, screen wobbling. Back panel cracked near hinge mount.
- Solution
- Replaced both hinges with reinforced metal hinges. Repaired back panel crack with epoxy bonding.
Technician's note
Common issue in x360 convertible models. Both hinges replaced for balanced tension.
Goregaon West
2 Hours
- Hinge
- HP
- Convertible
Comparison
Xigox vs Other Alienware m18 Shops in Saphale Station
What you get with Xigox in Saphale Station, side by side.
| Feature | Xigox | Other shops |
|---|---|---|
| Experienced Technicians | Trained & Verified | Varies; ask who will work on the device |
| Genuine / OEM Parts | OEM-Quality Parts | Varies; ask which part will be fitted |
| 90-Day Warranty | Written Certificate | Varies; ask for the warranty in writing |
| Diagnosis / Inspection | ₹350, credited to the repair | Varies; ask what the diagnosis costs |
| Same-Day Turnaround | Saphale Station — Most Repairs | Varies; ask for a time in writing |
| Free Doorstep Pickup | Saphale Station — Free | Varies; ask whether pickup is free |
| Transparent Pricing | Written Quote First | Varies; ask for a written quote first |
| Live WhatsApp Updates | Real-time Repair Status | Varies; ask how you will get updates |
Xigox charges ₹350 for inspection — credited to your repair cost if you go ahead.
Customer reviews
What Customers Say About Laptop & Computer Repairs in Saphale Station
4.9/5 · 12 reviews shown
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Watch & learn
See Our Repair Process in Action
Repair videos from our Virar West workshop
Xigox Laptop & Computer Repair — Real Customer Experience
See how Xigox handles real customer repairs — fast diagnosis, transparent pricing and a 90-day warranty on every job.
Xigox Service Centre — Mumbai's Trusted Repair Experts
A closer look at the Xigox team, our tools, and the repair process behind 9,727+ customer reviews across Mumbai MMR.
Inside Xigox — Computer & Laptop Repair Service Centre, Mumbai
A tour of our ISO 9001:2015 certified workshop — laptop, desktop and computer repairs with genuine-grade parts and a 90-day warranty.
Laptop & Computer Repair, Sales & Data Recovery — Xigox
How the Xigox team handles laptop and computer repair, sales, service and data recovery across Mumbai, Thane & Palghar.
Customer stories
Customer Stories
What customers say about their laptop and computer repairs
“Laptop screen shattered after a fall. Xigox replaced it with an original panel — display looks brand new. Finished in 4 hours, same day. Highly recommend!”
HP Pavilion 15 eg2000
“Keyboard stopped working completely — spilled juice on it. Xigox cleaned and replaced the keyboard. Professional job, data safe, warranty given. Superb!”
Lenovo IdeaPad Slim 3
“Laptop was overheating and shutting down every 20 minutes. Xigox cleaned the fan, replaced thermal paste. Now it runs cool and silent. ₹499 well spent!”
ASUS VivoBook 14
“Motherboard was dead — no power at all. Xigox did chip-level repair instead of replacing the whole board. Saved ₹8000. Running perfectly for 6 months now!”
Dell Inspiron 3511
“Battery was swollen and trackpad stopped clicking. Xigox replaced the battery safely. MacBook performance is back to day-one speed. Expert Apple technicians!”
MacBook Air M1
“Charging port was loose and not connecting. Xigox repaired the port in 2 hours. No data loss, 90-day warranty. Office productivity restored immediately!”
HP EliteBook 840 G8
FAQ
FAQs — Alienware m18 CD/DVD Drive Not Working Repair in Saphale Station
Everything you need to know before booking your repair
10 questions answered
Most repairs completed within 2-6 hours. Complex issues may take 1-2 days. We provide estimated timelines after diagnostic.
Yes, all repairs come with a 90-day warranty covering parts and workmanship.
Costs depend on the specific issue and device. You get a detailed written quote after the ₹350 inspection, which is credited to the repair.
Yes — Xigox operates 9 AM to 9 PM, seven days a week in Saphale Station, including Sundays and public holidays. Weekend pickups are often the most convenient option for people who cannot be at home on a working day. Our service covers the full 401102 postal area in Saphale Station.
Yes, on request. Any component we remove during Alienware m18 CD/DVD Drive Not Working Repair is yours, and we will hand it back with the repaired laptop so you can see exactly what was changed. Just mention it when you approve the quote. Trusted by customers throughout Palghar — rated 4.9★ across 9,727+ reviews.
The cost of Alienware m18 CD/DVD Drive Not Working Repair in Saphale Station depends on your laptop or computer model and the extent of damage. Xigox charges ₹350 for inspection — refunded if you proceed with the repair — you'll receive a transparent, written quote with no hidden charges. Most standard Alienware m18 CD/DVD Drive Not Working Repair jobs start from ₹499. Call or WhatsApp +91 74997 61196 for an instant estimate. We've been serving Palghar district for over 15 years.
Most Alienware m18 CD/DVD Drive Not Working Repair jobs in Saphale Station are completed the same day — usually within 2–4 hours of pickup. Complex repairs such as motherboard replacement or liquid-damage recovery may take 1–2 days. We'll give you an accurate time estimate during the inspection. Our service covers the full 401102 postal area in Saphale Station.
Yes — Xigox provides completely free doorstep pickup and delivery for Alienware m18 CD/DVD Drive Not Working Repair across Saphale Station. An experienced technician collects your laptop or computer from your home or office, completes the repair at our workshop, and returns it — often the same day. Call or WhatsApp +91 74997 61196 to book. We've been serving Palghar district for over 15 years.
Every Alienware m18 CD/DVD Drive Not Working Repair at Xigox includes a 90-day warranty on the repaired component and all parts used. If the same issue recurs within 90 days, we fix it at zero cost. This warranty applies to all Alienware m18 CD/DVD Drive Not Working Repair completed in Saphale Station and across Mumbai MMR. We've been serving Palghar district for over 15 years.
We use OEM-quality or manufacturer-grade components for all Alienware m18 CD/DVD Drive Not Working Repair work. Genuine-grade parts ensure your laptop or computer performs exactly as designed and your 90-day repair warranty stays valid. We never use substandard aftermarket parts without your prior consent. Customers near Saphale Station Road in Saphale Station are covered by our free pickup.
Still have questions?
Send us your question on WhatsApp or call — a technician will answer.
Alienware m18 Repair in Saphale Station — Xigox
Most Saphale Station repair shops handle Alienware the same way they handle every other make. We do not. Our Alienware technicians are trained specifically on Alienware m18 architecture — schematics, boardview files and firmware behaviour — which is why our first-time fix rate on Alienware work is so much higher than a general shop's.
Every Alienware component we fit is OEM-grade and batch-tested before it goes into your Alienware m18 — no aftermarket substitutes, no recycled pulls sold as new. You see the part cost and the labour cost separately on the estimate before we start, and the ₹350 inspection comes off the bill if you go ahead.
We actively serve the entire 401102 postal area within Palghar district, ensuring same-day response for every repair request. ₹350 inspection fee (refunded if you proceed with repair). Located near Saphale Station Road, our service coverage extends across Saphale Station and all surrounding localities. In addition to Saphale Station, we also provide doorstep repairs and free pickup for lab work for customers in Saphale Market, Kudan, Boisar East and other nearby areas.
Straightforward Alienware jobs — battery, keyboard, screen, SSD or RAM — are done at your address in Saphale Station. Anything needing the microscope and hot-air station comes back to the lab, with free pickup and drop either way. We confirm within 15 minutes of booking and tell you honestly whether it is a same-day fix.
Every Alienware repair at Xigox is covered by a 90-day warranty on all parts and labour. If the same fault recurs within the warranty period, we fix it at no charge. Our after-repair WhatsApp support means we are always available to answer questions about your Alienware m18.
Service Hours
Monday – Sunday · 9 AM – 9 PM
Open on all public holidays
Service Area
Saphale Station & surrounding Mumbai areas
Doorstep repairs + free pickup for lab work
Our Guarantee
90-day warranty on all repairs
Free re-repair if same fault recurs
Other Alienware m18 Repair Services in Saphale Station
Explore all available repair options for your Alienware m18
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CD/DVD Drive Not Working Repair for Other Alienware Models
We repair all Alienware models in Saphale Station
Acer
Apple
ASUS
Dell
Fujitsu
HP
Lenovo
MSI
Samsung
Sony VAIO
Toshiba
Areas, Roads & Landmarks We Cover in Saphale Station
Free pickup & drop across all these neighbourhoods
Localities & neighbourhoods
- Saphale
- Vaitarna
- Kelve Road
Roads & highways
- Saphale Station Road
- NH-48 (Mumbai-Ahmedabad Highway)
- Khodala Road
Landmarks & famous places
- Saphale Station
- Vaitarna River Bridge
- Saphale Market
Not sure which repair you need? See all Alienware m18 repairs in Saphale Station
Alienware m18 CD/DVD Drive Not Working Repair Near Saphale Station
Same-day service available in all these nearby areas
CD/DVD Drive Not Working Repair Across Mumbai — All Locations
Boisar Station
Bolinj
Bordi
Chinchani
Dahanu Road Station
Gholvad
Kaman Road
Kelve Road Station
Mira Bhayandar
Mumbai
Naigaon East
Nalasopara East
Palghar
Talasari
Thane West
Umroli
Uttan
Vaitarna
Vangaon
Vasai East
Virar
Wada
Navapur Boisar
Kherwadi
Null Bazaar
Kopri
Sheetal Nagar
Sarni
Film City
Poisar
Explore more services
More Repair & Tech Services Near Saphale Station
Same technicians · Free pickup · 90-day warranty across all services.
ISO 9001:2015 Certified · 1,00,067+ Repairs · 4.9 ★ Rating
Ready to Fix Your
Alienware m18 Today?
₹350 inspection fee (refunded if you proceed with repair) · Same-day CD/DVD Drive Not Working Repair · 90-day warranty
Serving Saphale Station and all of Mumbai MMR · Open 9 AM – 9 PM daily
How it's done
How We Perform CD/DVD Drive Not Working Repair
What our technicians do, what it requires, and how to tell you need it.
1 How It's Performed
When this exact symptom shows up, we first check the drive's own health data (SMART attributes, reallocated sector count) to confirm whether it's actually failing versus just full, then clone your existing drive sector-by-sector onto the new one wherever possible so your OS, apps, and files carry over without a fresh install.
Typical time: 30–60 minutes (longer if cloning existing data)
2 What This Requires
- A drive matched to your model's physical form factor and interface (SATA, NVMe, specific M.2 key type) — not every SSD fits every laptop's M.2 slot.
- A full backup of your existing data before the swap begins, as a safety net independent of the cloning process itself.
- A SMART health check on the new drive after fitting, to catch a defective unit before it's your daily driver.
3 When You Need This
- The system is noticeably slow to boot or open files, especially on an older HDD-based laptop — this is usually the single biggest real-world speed upgrade available.
- Clicking, grinding, or repetitive noises from a mechanical hard drive — this is often an early failure warning, not normal operation.
- Frequent "disk read error" or file-corruption messages.
The model
About the Alienware m18
The Alienware m18 is Dell's dedicated gaming brand — distinctive design language, high-refresh displays, aggressive cooling, and RGB lighting, aimed squarely at enthusiast gamers across both laptop and desktop forms.
Key features
- Distinctive industrial design with customizable RGB lighting (AlienFX) across the chassis.
- High-refresh-rate displays (144Hz-360Hz depending on model) genuinely matter for competitive gaming.
- Aggressive, often multi-fan cooling solutions — dust buildup has a more noticeable performance impact than on thinner, less powerful laptops.
- Proprietary charging connectors on some models — always confirm the exact connector before ordering a replacement adapter.
Alienware m18 CD/DVD Drive Not Working Repair in Saphale Station — Professional, Reliable, and Affordable
Don't waste time on booking portals. Reach the engineers directly with Xigox. VRAM overheating, shader cache corruption, and driver-level GPU faults require a very different diagnostic approach. Xigox's gaming specialists use GPU-Z, FurMark, and OCCT to differentiate thermal throttling from silicon failure — avoiding expensive hardware swaps through accurate diagnosis. For Alienware m18 CD/DVD Drive Not Working Repair in Saphale Station specifically, Xigox follows this exact process from start to finish — free pickup, transparent written quote, genuine-grade parts, and a 90-day warranty on the completed Alienware m18 CD/DVD Drive Not Working Repair.
Doorstep Pickup & Drop across Saphale Station
Traveling across town in Saphale Station can be a nightmare. That's why Xigox has built a straightforward pickup and delivery network for this issue. Just drop your pin, and our technician will pick up the Alienware from your home or office. After the issue is completed, it is delivered back fully tested and sealed. Save your time without leaving your desk.
Serving Saphale Station Homes & Offices
Customers from Saphale Station with free pickup and drop. Every job gets a written quote before any work, genuine parts and a 90-day warranty, whether it is one laptop or an office fleet. By trusting us for the repair in Saphale Station, your device is repaired at our Virar West workshop and returned tested.
Why Choose Us for Alienware m18 CD/DVD Drive Not Working Repair in Saphale Station
You have options in Saphale Station, but Xigox is the preferred choice for this issue. Our core values include 100% upfront pricing. Every issue starts with a detailed hardware check costing just ₹350, refunded if you proceed. No hidden charges — just professional issue in Saphale Station.
Our Alienware m18 CD/DVD Drive Not Working Repair Process Works
Arranging the repair in Saphale Station is incredibly straightforward. Step 1, call or WhatsApp us at +91 74997 61196 to describe your issue. Next, our complimentary collection driver arrives at your Saphale Station doorstep within 1–2 hours. The team then carry out a thorough diagnostic (₹350, credited toward your repair). Once you agree, the repair is executed with genuine parts — and your Alienware is returned to you. Most repairs done same day.
Urgent Alienware m18 CD/DVD Drive Not Working Repair Now
Is your deadline today? We provide priority this issue in Saphale Station for critical situations. Whether you have an exam deadline and your Alienware just stopped working, our priority service guarantees completion within 4–6 hours. Priority repairs are available 7 days a week in Saphale Station. Simply mention 'URGENT' when booking and we'll prioritise your issue immediately.
Post-Repair Support for Alienware m18 CD/DVD Drive Not Working Repair
Each repair completed by Xigox in Saphale Station comes with a comprehensive three-month warranty on parts and labour. That means, if anything goes wrong within 3 months, we fix it at zero extra cost. You get a written warranty card with every repair, so the terms are clear.
Trusted by Saphale Station for Alienware m18 CD/DVD Drive Not Working Repair
Numbers speak louder. Xigox maintains a 4.9-star rating from 9,727+ customer reviews from customers across Mumbai MMR. Common praise includes: honest pricing, fast turnaround, and genuine parts. What Saphale Station customers value most: "Same-day fix with genuine parts and clear communication throughout." Become part of the growing community of satisfied Xigox customers in Saphale Station.
Express Alienware m18 CD/DVD Drive Not Working Repair — What to Expect
Wondering how fast Xigox can complete repair in Saphale Station? Our standard process: First — call or WhatsApp +91 74997 61196 and our pickup technician reaches you within 2 hours. Then — ₹350 diagnostic pinpoints the issue. Step 3 — you approve the quote via WhatsApp — zero pressure. Step 4 — the repair is done using OEM-grade components by our engineers, usually within 2–4 hours. Step 5 — your Alienware is delivered back to your Saphale Station address with a quality report.
Quick & Hassle-Free Alienware m18 CD/DVD Drive Not Working Repair in Saphale Station
We know your time is valuable in Saphale Station. Xigox plans this issue for rapid turnaround. In 90% of cases, our technicians complete the issue on the same day. Our team offers free doorstep pickup from your Saphale Station address, execute the repair at our workshop, and return it to you.
Affordable Alienware m18 CD/DVD Drive Not Working Repair in Saphale Station
High-quality repair shouldn't break the bank in Saphale Station. Because we repair at the component level, we typically save customers 30% to 50% versus authorized brand service centres. You receive identical stellar quality for your Alienware, but at a much fairer price. Get your free quote for the repair in Saphale Station now.
Genuine parts and a clear bill in Saphale Station. Xigox combines experienced engineers, OEM-grade spares, upfront pricing, and a real warranty on every Alienware m18 CD/DVD Drive Not Working Repair. Book your Alienware m18 CD/DVD Drive Not Working Repair today — call or WhatsApp +91 74997 61196 for same-day service in Saphale Station.
Service area
Alienware m18 CD/DVD Drive Not Working Repair in Saphale Station — Service Area & Coverage
Xigox provides alienware m18 cd/dvd drive not working repair across Saphale Station (PIN 401102), in the Palghar district of Saphale. Our doorstep pickup and on-site service cover the entire Saphale Station area and the neighbourhoods around it.
Localities we cover in Saphale Station: Saphale, Vaitarna, Kelve Road. Wherever you are in Saphale Station, we can collect your device from your door and bring it back after the repair.
Our technicians regularly serve homes, societies and offices around Saphale Station, Vaitarna River Bridge and Saphale Market, and along Saphale Station Road, NH-48 (Mumbai-Ahmedabad Highway) and Khodala Road. If you're near any of these landmarks, same-day pickup for alienware m18 cd/dvd drive not working repair is almost always available.
Alienware m18 CD/DVD Drive Not Working Repair near Saphale Station
We also serve these nearby areas — tap your locality for local alienware m18 cd/dvd drive not working repair:
Alienware m18 CD/DVD Drive Not Working Repair price in Saphale Station — know it before you book
- 1Pick your device & issue
- 2See the real price range
- 3Free doorstep pickup in Saphale Station
4.9 from 9,727 customer reviews across all repairs · upfront pricing · 90-day warranty
Before you book: have your device model and a quick description of the issue ready — it speeds up your quote.
Not sure what's wrong?
Find Your Fix by Symptom
Tell us what your device is doing — we'll point you to the right repair, with real pricing and next steps.
Our head office: Virar West
~34.2 km from Saphale Station. With free doorstep pickup you don't need to travel — this is where the repair is done.
Book a repair
Alienware m18 CD/DVD Drive Not Working Repair — Book Now
Free pickup · Genuine parts · 90-day warranty
Booking received
We'll call you within 1 hour to confirm your appointment and arrange doorstep pickup.
Inspection fee: ₹350
- Credited to your total repair cost if you go ahead.
- Still applies if the device can't be repaired or you decline the repair.
+91
Device type *
Inspection fee: ₹350
- If you go ahead with the repair, the ₹350 is credited to your total repair cost.
- If the device can't be repaired or you decide not to continue, the ₹350 inspection fee still applies.
Your details are used only to arrange this repair. By submitting, you agree to our Privacy Policy.