MacBook
Pro M3 14-inch
- Issue
- Screen shows vertical lines, external display works fine.
- Solution
- Replaced LCD panel and display cable. Updated display drivers.
Virar West
3 Hours
- Screen
- MacBook
- Display
Toshiba · Laptop Housing Replacement · Churchgate
Toshiba
Laptop Housing Replacement
in Churchgate
Professional Laptop Housing Replacement for your Toshiba laptop or computer in Churchgate. Experienced technicians, OEM-grade parts & 90-day warranty.
✓ Experienced Technicians ✓ Free Doorstep Pickup ✓ Same-Day Service ✓ 90-Day Warranty ✓ OEM Quality Parts
Open 9 AM – 9 PM · 7 days · Free pickup from Churchgate & nearby areas
What's Included
What Our Toshiba Laptop Housing Replacement Covers
Everything included in your Toshiba Laptop Housing Replacement service at Xigox Churchgate
Experienced Technicians
Our engineers are specifically trained on Toshiba hardware for precise, model-accurate repairs.
OEM-Grade Parts
We use genuine or grade-A compatible Toshiba components — no cheap, unreliable substitutes.
90-Day Warranty
Every Toshiba Laptop Housing Replacement job comes with a full 90-day written warranty.
₹350 Inspection (refunded if you proceed with repair)
We inspect your Toshiba laptop for ₹350 before any work begins — fee refunded if you proceed with the repair.
Free Doorstep Pickup
Free laptop pickup and delivery within your area. No need to visit a service centre.
Fast Turnaround
Most Toshiba Laptop Housing Replacement repairs are completed same-day or within 24 hours.
All Work Backed by 90-Day Warranty
Free re-repair within 90 days if the same issue recurs. No questions asked.
Why It Matters
Why Professional Toshiba Laptop Housing Replacement Makes a Difference
Understand why expert service protects your Toshiba laptop or computer and extends its lifespan
Restore Full Performance
Professional Laptop Housing Replacement restores your Toshiba Laptop to its intended performance level.
Prevent Future Damage
Addressing repair needs early prevents minor issues from escalating into major hardware failures.
Cost-Effective Solution
Repair is significantly cheaper than replacement. We maximise your Toshiba laptop's useful lifespan.
Expert Brand Knowledge
Our technicians are trained specifically on Toshiba hardware quirks, ensuring precise and lasting repairs.
Service Pricing
Toshiba Laptop Housing Replacement Cost in Churchgate
Transparent pricing · No hidden fees · Pay only after service is complete
| Service | Estimated Cost | Warranty |
|---|---|---|
| Single Housing Panel | ₹1,499 - ₹3,699 | 90 Days |
| Top + Bottom Housing | ₹2,999 - ₹6,599 | 90 Days |
| Full Housing Set | ₹4,499 - ₹10,199 | 90 Days |
| Premium OEM Housing | ₹5,999 - ₹14,499 | 90 Days |
Final quote provided after free laptop or computer inspection. Work starts only with your approval.
Get Exact QuoteWhy Us?
Why Choose Xigox for Toshiba Laptop Housing Replacement in Churchgate?
With 1,00,067+ successful repairs and a 4.9-star rating, Xigox is an independent Toshiba repair specialist serving Churchgate. Covering the entire Mumbai City district with same-day service.
Lifetime Post-Repair Support
Free WhatsApp support for any questions about your Toshiba Laptop Housing Replacement after repair — always.
Free Pickup & Drop
Collection and return anywhere in Churchgate at no charge for lab-based Toshiba work — we don't bill for convenience.
Transparent Pricing
₹350 inspection fee (refunded if you proceed). Written quote before any Toshiba Laptop Housing Replacement work begins.
No Fix, No Repair Fee
If we cannot resolve your Toshiba Laptop Housing Replacement issue, you pay nothing beyond the inspection fee.
Component-Level Repairs
We repair Toshiba hardware at chip and board level where it's safe to do so — often a fraction of a full-module swap.
Experienced Technicians
Our engineers work on Toshiba hardware regularly. Every repair is tested before return.
- Repairs Completed
- 1,00,067+
- Since 2011
- Average Rating
- 4.9 ★
- 9,727+ reviews
- Repair Warranty
- 90 Days
- Parts & labour
- Avg Response
- 30 Min
- For common issues
- Pickup & Drop
- Free
- ₹350 inspection fee
- Est. Since
- 2011
- 15+ yrs in Mumbai City
Who repairs your device
Repaired in-house by Xigox technicians
Your Toshiba is handled by Xigox technicians from start to finish. It is never handed on to another shop. Work that needs the repair bench is done at our workshop in Virar West.
Board-level faults are traced with a microscope, a multimeter and a soldering station before any part is replaced, and parts are fitted only after you approve the quote.
We don't open your personal files during a repair. When a job needs access to your data, such as data recovery or a Windows reinstall, we ask you first.
- Repaired in-house, not outsourced
- Quote approved by you before work starts
- Your files stay private
- Microscope and board-level tools
- Genuine or OEM-grade parts
- 90-day warranty on repairs
Service Process
How We Deliver Toshiba Laptop Housing Replacement
From booking to delivery — transparent, efficient, and professional every step of the way
Book Service
Call, WhatsApp or book online. Tell us you need Laptop Housing Replacement for your Toshiba laptop or computer in Churchgate. We'll confirm within minutes.
Free Doorstep Pickup
An experienced technician picks up your Toshiba laptop or computer from your Churchgate address at no cost. No travel required.
₹350 Inspection (refunded if you proceed with repair)
Your Toshiba laptop or computer is assessed by a specialist trained on Toshiba hardware. Full written inspection report — ₹350 fee refunded if you proceed with repair.
Transparent Quote
We provide a detailed repair quote for Laptop Housing Replacement. Work only starts after your explicit written approval — no hidden charges ever.
Expert Repair
Our Toshiba specialists perform Laptop Housing Replacement using OEM-grade parts and professional-grade tools. 12-point quality check included.
90-Day Warranty + Delivery
Your Toshiba laptop or computer is returned to your Churchgate address with a written 90-day warranty. If the same issue recurs, we fix it free.
Customer reviews
What Customers Say About Laptop & Computer Repairs in Churchgate
4.9/5 · 9 reviews shown
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Repair examples
Recently Repaired Laptops
Fixed
Dell
Latitude 5430
- Issue
- Battery draining from 100% to 0% in 45 minutes. Dell diagnostics showing battery wear 85%.
- Solution
- Replaced battery with genuine Dell cell. Calibrated battery controller. Restored to 7+ hours backup.
Technician's note
Corporate laptop with heavy daily use. Battery had exceeded 800 charge cycles.
Borivali West
45 Minutes
- Battery
- Dell
- Corporate
Acer
Aspire 5 A515
- Issue
- Laptop extremely slow with original 1TB HDD. Boot time over 3 minutes.
- Solution
- Upgraded to 512GB NVMe SSD. Cloned all data. Installed fresh Windows 11 with drivers. Boot time reduced to 8 seconds.
Technician's note
HDD was healthy — kept as secondary storage. Massive performance improvement.
Dadar West
2 Hours
- SSD
- Acer
- Upgrade
MacBook
Air M2
- Issue
- Water spilled on keyboard. Laptop dead, no response to charger. Corrosion visible on logic board.
- Solution
- Ultrasonic cleaning of logic board. Replaced 2 corroded ICs and damaged keyboard flex cable. Full functionality restored.
Technician's note
Water had not reached SSD — all data intact. Board-level repair saved customer from logic board replacement.
Malad West
6 Hours
- Water Damage
- MacBook
- Board Repair
HP
Pavilion x360
- Issue
- Right hinge broken, screen wobbling. Back panel cracked near hinge mount.
- Solution
- Replaced both hinges with reinforced metal hinges. Repaired back panel crack with epoxy bonding.
Technician's note
Common issue in x360 convertible models. Both hinges replaced for balanced tension.
Goregaon West
2 Hours
- Hinge
- HP
- Convertible
ASUS
VivoBook 15
- Issue
- Laptop dead — no power, no charging LED. Other repair shops quoted motherboard replacement.
- Solution
- Diagnosed failed power IC using multimeter. Replaced IC at chip level. Laptop boots and charges normally.
Technician's note
Power surge damaged the charging IC. Recommended using a surge protector.
Powai
4 Hours
- Motherboard
- ASUS
- Chip-Level
Watch & learn
See Our Repair Process in Action
Repair videos from our Virar West workshop
Xigox Laptop & Computer Repair — Real Customer Experience
See how Xigox handles real customer repairs — fast diagnosis, transparent pricing and a 90-day warranty on every job.
Xigox Service Centre — Mumbai's Trusted Repair Experts
A closer look at the Xigox team, our tools, and the repair process behind 9,727+ customer reviews across Mumbai MMR.
Inside Xigox — Computer & Laptop Repair Service Centre, Mumbai
A tour of our ISO 9001:2015 certified workshop — laptop, desktop and computer repairs with genuine-grade parts and a 90-day warranty.
Laptop & Computer Repair, Sales & Data Recovery — Xigox
How the Xigox team handles laptop and computer repair, sales, service and data recovery across Mumbai, Thane & Palghar.
FAQ
FAQs — Toshiba Laptop Housing Replacement in Churchgate
Everything you need to know before booking your service
10 questions answered
Laptop housing refers to the outer shell/enclosure — top lid, bottom panel, palmrest, and bezel that form the external body of the laptop.
Replace housing when you have multiple cracked panels, severe cosmetic damage, or broken structural mounts that affect laptop operation.
Most Laptop Housing Replacement jobs are completed within 2-4 hours. Complex repairs may take 24-48 hours depending on parts availability and extent of damage.
Yes, all our Laptop Housing Replacement services come with a 90-day warranty covering both parts and workmanship. We use genuine OEM parts for lasting results.
Every Toshiba Laptop Housing Replacement at Xigox includes a 90-day warranty on the repaired component and all parts used. If the same issue recurs within 90 days, we fix it at zero cost. This warranty applies to all Toshiba Laptop Housing Replacement completed in Churchgate and across Mumbai MMR. We also serve Nariman Point, Kala Ghoda, Colaba Causeway, so you can recommend us to neighbours too.
We use OEM-quality or manufacturer-grade components for all Toshiba Laptop Housing Replacement work. Genuine-grade parts ensure your laptop or computer performs exactly as designed and your 90-day repair warranty stays valid. We never use substandard aftermarket parts without your prior consent. Customers across Churchgate (400020) enjoy priority same-day scheduling.
Yes. All our technicians are trained professionals with extensive hands-on experience in Toshiba Laptop Housing Replacement. They receive regular technical training on the latest Laptop models and repair methodologies, ensuring consistently high-quality results. Free pickup also available in Nariman Point, Kala Ghoda, Colaba Causeway and surrounding areas.
Booking is simple: WhatsApp or call +91 74997 61196, describe your laptop issue, receive a free quote, and schedule a convenient pickup time in Churchgate. We're available 9 AM–9 PM, 7 days a week — including weekends and public holidays. Customers near Nariman Point in Churchgate are covered by our free pickup.
Yes! Xigox offers same-day Toshiba Laptop Housing Replacement for most common issues in Churchgate. We pick up your laptop in the morning, repair it at our workshop, and deliver it back by evening. Same-day service applies to screen replacements, battery changes, software repairs, and more. Our service covers the full 400020 postal area in Churchgate.
Absolutely. Data security is our top priority. Our technicians never access personal files during Toshiba Laptop Housing Replacement. We follow strict protocols to prevent data loss, and we'll always inform you before any procedure that could affect stored data. Your privacy is fully protected. Customers near Nariman Point in Churchgate are covered by our free pickup.
Still have questions?
Send us your question on WhatsApp or call — a technician will answer.
Toshiba Laptop Repair in Churchgate — Xigox
If you are looking for Toshiba Laptop repair in Churchgate that is not a brand service centre, this is it. Xigox has run an independent Toshiba bench since 2011, and our technicians work on Toshiba boards and firmware every day rather than treating them as an occasional job. More than 1,00,000 repairs and a 4.9-star average rating sit behind that.
We stock genuine Toshiba parts and OEM-compatible components for every common Laptop fault — from screen replacements and battery swaps to logic board repairs and data recovery. Before any work begins, you receive a written cost estimate. Our ₹350 inspection fee is refunded if you proceed with the repair.
We actively serve the entire 400020 postal area within Mumbai City district, ensuring same-day response for every repair request. ₹350 inspection fee (refunded if you proceed with repair). Located near Nariman Point, our service coverage extends across Churchgate and all surrounding localities. In addition to Churchgate, we also provide doorstep repairs and free pickup for lab work for customers in Nariman Point, Kala Ghoda, Colaba Causeway and other nearby areas.
Straightforward Toshiba jobs — battery, keyboard, screen, SSD or RAM — are done at your address in Churchgate. Anything needing the microscope and hot-air station comes back to the lab, with free pickup and drop either way. We confirm within 15 minutes of booking and tell you honestly whether it is a same-day fix.
Your Toshiba Laptop leaves with a written 90-day warranty covering both parts and labour. Same fault back inside that window and we redo it free — no argument, no diagnostic fee. WhatsApp support stays open afterwards for any question about the repair.
Service Hours
Monday – Sunday · 9 AM – 9 PM
Open on all public holidays
Service Area
Churchgate & surrounding Mumbai areas
Doorstep repairs + free pickup for lab work
Our Guarantee
90-day warranty on all repairs
Free re-repair if same fault recurs
Product lines
Toshiba Series We Cover for Laptop Housing Replacement in Churchgate
Xigox keeps Toshiba parts and service documentation for 3 Toshiba series, so Laptop Housing Replacement on a Dynabook, Portege and Tecra machine is handled by someone who has seen that chassis before. We regularly take in Dynabook, Portege and Tecra units for Laptop Housing Replacement in Churchgate. Specific Toshiba models on our current service list include Toshiba Dynabook Satellite Pro, Toshiba Portege X30 and Toshiba Tecra A50. If your Toshiba model is not listed, it is almost certainly still covered — send us the model number on the base sticker and we will confirm parts availability before you book.
- Dynabook
- Portege
- Tecra
Toshiba Tecra
The Toshiba Tecra A50 is part of Toshiba/Dynabook's Tecra line — Toshiba's mainstream business laptop series.
Toshiba Dynabook
The Toshiba Dynabook Satellite Pro is part of Toshiba/Dynabook's Satellite Pro line — a business-oriented laptop series from Toshiba's laptop division (now operating as Dynabook).
Toshiba Portege
The Toshiba Portege X30 is part of Toshiba/Dynabook's Portege line — historically one of the thinnest, lightest business ultrabook lines available, prized for portability.
Guides
Repair Guides & Troubleshooting Articles for Churchgate Customers
Written by the Xigox workshop team — diagnostics, cost breakdowns and step-by-step fixes you can read before you book.
Laptop Tips
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7 min readLaptop Housing Replacement for All Toshiba Models in Churchgate
Select your Toshiba model for model-specific service details and pricing
Other Toshiba Repair Services in Churchgate
Complete range of Toshiba repair and upgrade services at Xigox
Laptop HDMI Port Repair Laptop Hinge Repair Laptop Hypervisor Error Issue Repair Laptop Irql Not Less Equal Error Repair Laptop Keyboard Backlight Fix Laptop Keyboard Not Working Laptop Keyboard Repair Laptop Keyboard Replacement Laptop Lease Laptop Linux Repair Laptop Liquid Cooling Laptop Making Noise Repair Laptop Malware Removal Laptop Microphone Muted Issue Repair Laptop Microphone Repair Laptop Monitor Repair
Common Toshiba Problems Fixed in Churchgate
Not sure if it's a Laptop Housing Replacement issue? Check these common Toshiba problems
Acer
Apple
ASUS
Dell
Fujitsu
HP
Lenovo
MSI
Samsung
Sony VAIO
Areas, Roads & Landmarks We Cover in Churchgate
Free pickup & drop across all these neighbourhoods
Localities & neighbourhoods
- Nariman Point
Roads & highways
- Marine Drive
- Veer Nariman Road
- Dinshaw Vachha Road
Landmarks & famous places
- Churchgate Station
- Eros Cinema
- Oval Maidan
- Rajabai Clock Tower
- University of Mumbai
Toshiba Laptop Housing Replacement Near Churchgate
Free doorstep pickup available in all these areas
Toshiba Laptop Housing Replacement — All Locations
Sandhurst Road
Panchpakhadi
Kherwadi
Dadar
Charoti
Antop Hill
Manvel Pada
Mulund
Fun Fiesta Nalasopara
Bhayandar East
Mira Road
Uthalsar
Andheri West
Kelve Road
Reay Road
Santacruz East
Cuffe Parade
Parel
Kudan
Ambadi Road
Linking Road
Cumballa Hill
Hiranandani Powai
Jogeshwari West
Shreenagar Palghar
Ghatkopar East
Bhandup East
Khar Road
Kurla West
Lokhandwala Back Road
Explore more services
More Repair & Tech Services Near Churchgate
Same technicians · Free pickup · 90-day warranty across all services.
Free Pickup · ₹350 Inspection, Credited · 90-Day Warranty · 4.9 ★
Book Toshiba
Laptop Housing Replacement Today
Free doorstep pickup · Expert Laptop Housing Replacement · 90-day warranty
Serving Churchgate and all of Mumbai MMR · Open 9 AM – 9 PM daily
Comparison
Xigox vs Other Toshiba Laptop Housing Replacement Shops in Churchgate
What you get with Xigox in Churchgate, side by side.
| Feature | Xigox | Other shops |
|---|---|---|
| Experienced Technicians | Trained & Verified | Varies; ask who will work on the device |
| Genuine / OEM Parts | OEM-Quality Parts | Varies; ask which part will be fitted |
| 90-Day Warranty | Written Certificate | Varies; ask for the warranty in writing |
| Diagnosis / Inspection | ₹350, credited to the repair | Varies; ask what the diagnosis costs |
| Same-Day Turnaround | Churchgate — Most Repairs | Varies; ask for a time in writing |
| Free Doorstep Pickup | Churchgate — Free | Varies; ask whether pickup is free |
| Transparent Pricing | Written Quote First | Varies; ask for a written quote first |
| Live WhatsApp Updates | Real-time Repair Status | Varies; ask how you will get updates |
Xigox charges ₹350 for inspection — credited to your repair cost if you go ahead.
How it's done
How We Perform Laptop Housing Replacement
What our technicians do, what it requires, and how to tell you need it.
1 How It's Performed
For a full replacement job, our technicians assess whether the damage is cosmetic or is also affecting internal component fit/alignment (a cracked body section can put pressure on a board or battery underneath), then replace or reinforce the affected section accordingly.
Typical time: 30–90 minutes depending on scope
2 What This Requires
- A replacement panel matched to your exact chassis variant — colors, port cutouts, and vent patterns vary even within one model name across regions/years.
- Careful transfer of components that are physically attached to the panel being replaced (speakers, hinges, antenna wires).
3 When You Need This
- Visible cracks, broken clips, or missing sections on the outer casing.
- A panel that no longer sits flush, creating gaps or pressure points.
- Sharp edges from a break that pose a cut risk during normal handling.
Toshiba Laptop Housing Replacement in Churchgate — Professional, Reliable, and Affordable
Avoid the directory hustle. Choose a direct service centre with Xigox. Churchgate deserves technicians that values your time. Precisely what Xigox stands for. Our customers come back for repeat service because of our honest pricing and thorough approach to Toshiba Laptop Housing Replacement.
Why Choose Us for Toshiba Laptop Housing Replacement in Churchgate
There are many repair shops in Churchgate, however, Xigox stands out for this repair. We believe in total honesty. Each repair begins with a thorough diagnostic inspection for ₹350, which is fully refunded if you proceed. No surprise fees — only expert repair in Churchgate.
Sustainable Toshiba Laptop Housing Replacement Practices in Churchgate
At Xigox, we care about the environment in Churchgate. Instead of throwing away your damaged Toshiba, our professional job gives it a second life. We responsibly recycle e-waste in line with e-waste rules. By choosing our workshop, you help protect the planet.
Post-Repair Quality Check after Toshiba Laptop Housing Replacement
Fixing the immediate problem is only half the job at Xigox. Prior to delivery in Churchgate, it must pass a comprehensive 20-point quality check. Our team ensures that the repair was 100% successful, checking port functionality. This level of testing is the reason for our 4.9★ rating across Churchgate.
Urgent Toshiba Laptop Housing Replacement in Churchgate
Can't wait 48 hours? We provide rush this job in Churchgate for urgent situations. Whether you have an important client meeting and your Toshiba just stopped working, our priority service guarantees completion within 4–6 hours. Priority repairs are available 7 days a week in Churchgate. Simply mention 'URGENT' when booking and we'll prioritise your job immediately.
Real Reviews for Toshiba Laptop Housing Replacement
Don't just take our word for it. Xigox has earned a 4.9-star rating from 9,727+ customer reviews from customers across Mumbai MMR. Customers frequently mention: no surprise charges, same-day completion, and OEM-grade replacements. What Churchgate customers value most: "Same-day fix with genuine parts and clear communication throughout." Join the growing community of happy Xigox customers in Churchgate.
Doorstep Pickup & Drop across Churchgate
Traveling across town in Churchgate is stressful. That's why Xigox has built a straightforward pickup and delivery network for this job. Simply share your Churchgate address, and our technician will pick up the Toshiba from your home or office. After the job is completed, it is delivered back fully tested and sealed. Save your time without leaving your desk.
Transparent Pricing Policy for Toshiba Laptop Housing Replacement
The biggest frustration about repair shops in Churchgate is surprise bills after the job is done. We've built our entire model around transparency. Before any work begins, our technician shares a written quote that covers everything. You see the exact cost — approve it or decline, no pressure. Our ₹350 inspection fee is fully refunded when you approve the repair.
Upfront Diagnosis in Churchgate
Not sure what's wrong with your Toshiba? Before you commit to any job, Xigox conducts a comprehensive hardware inspection. While we charge a nominal ₹350, this amount is fully refunded when you approve the quote. Our technicians in Churchgate will explain the exact fault clearly so you can make an informed decision.
OEM-Grade Solutions for Toshiba Laptop Housing Replacement
Longevity matters for this repair. That's why our technicians exclusively use OEM-grade parts for your Toshiba. Rather than grey-market components, we source from established suppliers. This ensures your repair is durable, backed by our written 90-day warranty.
Privacy Guaranteed for Toshiba Laptop Housing Replacement
Your personal data is our top priority during your job. Customers throughout Churchgate trust us because we never access personal files. Throughout the job, your confidential files remain untouched. If a software reset is necessary, we consult you beforehand.
We're a message away in Churchgate. Whether it's an urgent fix or a routine service, Xigox makes Toshiba Laptop Housing Replacement effortless: free pickup, genuine parts, rapid turnaround, and a 90-day warranty. Message +91 74997 61196 today.
Service area
Toshiba Laptop Housing Replacement in Marine Drive — Service Area & Coverage
Xigox provides toshiba laptop housing replacement across Marine Drive (PIN 400020), in the Mumbai City district of Mumbai. Our doorstep pickup and on-site service cover the entire Marine Drive area and the neighbourhoods around it.
Localities we cover in Marine Drive: Nariman Point. Wherever you are in Marine Drive, we can collect your device from your door and bring it back after the repair.
Our technicians regularly serve homes, societies and offices around Churchgate Station, Eros Cinema, Oval Maidan, Rajabai Clock Tower and University of Mumbai, and along Marine Drive, Veer Nariman Road and Dinshaw Vachha Road. If you're near any of these landmarks, same-day pickup for toshiba laptop housing replacement is almost always available.
Toshiba Laptop Housing Replacement near Marine Drive
We also serve these nearby areas — tap your locality for local toshiba laptop housing replacement:
Toshiba Laptop Housing Replacement price in Churchgate — know it before you book
- 1Pick your device & issue
- 2See the real price range
- 3Free doorstep pickup in Churchgate
4.9 from 9,727 customer reviews across all repairs · upfront pricing · 90-day warranty
Before you book: have your device model and a quick description of the issue ready — it speeds up your quote.
Not sure what's wrong?
Find Your Fix by Symptom
Tell us what your device is doing — we'll point you to the right repair, with real pricing and next steps.
Nearest branch: Worli, Dadar
~9.1 km from Churchgate. With free doorstep pickup you don't need to travel — this is our nearest branch.
Book a repair
Toshiba Laptop Housing Replacement — Book Now
Free pickup · Genuine parts · 90-day warranty
Booking received
We'll call you within 1 hour to confirm your appointment and arrange doorstep pickup.
Inspection fee: ₹350
- Credited to your total repair cost if you go ahead.
- Still applies if the device can't be repaired or you decline the repair.
+91
Device type *
Inspection fee: ₹350
- If you go ahead with the repair, the ₹350 is credited to your total repair cost.
- If the device can't be repaired or you decide not to continue, the ₹350 inspection fee still applies.
Your details are used only to arrange this repair. By submitting, you agree to our Privacy Policy.