A laptop stuck on the manufacturer logo or restarting in an endless loop usually has a software/boot problem — and your data is normally still safe.
Recovery Steps- Hard reset — remove the charger (and battery if removable), hold the power button 30 seconds, then power on.
- Disconnect USB devices — a bad drive or a stuck boot device can cause loops.
- Automatic Repair — interrupt boot 2–3 times to trigger Windows Recovery, then run Startup Repair.
- From Recovery, try Safe Mode and uninstall a recent update or driver if it started then.
- Enter BIOS/UEFI (F2/Del at boot) and confirm the SSD/HDD is detected.
- If the drive isn't listed, it may be loose or failing — a common cause of boot loops.
- Make sure the correct drive is set as the first boot device.
If the storage drive isn't detected or Startup Repair fails, the drive may be failing — a technician can recover your data first and then replace the drive or reinstall Windows. Avoid repeatedly forcing restarts, which can worsen a failing drive. A diagnostic quickly shows whether it's a software fix or a drive replacement.
Need a Professional to Handle It?Prefer an expert? Xigox offers professional laptop repair in Mumbai with a free diagnostic and a fixed quote before any work — genuine parts, a 90-day warranty and free doorstep pickup across Mumbai, Thane & Palghar.
- 📞 Call: +91 74997 61196 (9 AM – 9 PM, all 7 days)
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