Urban Company and Xigox both repair laptops for customers at home in Mumbai, but they are different kinds of service. Urban Company is a home-services marketplace: you book through its app and it sends a professional for a home visit. Xigox is a laptop and computer repair company with its own workshop in Virar West, free pickup and drop across Mumbai, Thane and Palghar, and a written quote before any work. This guide sets out our terms and the questions worth asking before you book either.
What to compare
We can only vouch for our own service, so the right-hand column says what to check rather than what Urban Company charges or promises. Its prices, visit charges and warranty are shown in its app when you book, and they can change.
| What to compare | Xigox | Urban Company |
|---|---|---|
| How the service works | Pickup to our Virar West workshop, repair, delivery back to you | A marketplace that books a professional for a home visit |
| Diagnosis | ₹350, credited to the repair if you go ahead | Check the visit or inspection charge in the app |
| Quote | Written quote before any work starts | Ask for the full price before work starts |
| Warranty | 90 days in writing, parts and labour | Stated on the service you book; check the period and what it covers |
| Parts | OEM or OEM-grade; the part category is stated on the quote | Ask which part will be fitted and whether it is fitted on the visit |
| Motherboard faults | Component-level repair where the fault can be traced to a part | Ask whether the board is repaired or replaced |
| MacBooks | Intel and Apple-silicon models, including logic board work | Ask whether your model is covered |
| Pickup | Free pickup and drop within 2 hours of booking | Check availability for your area in the app |
| Invoice | GST invoice (GSTIN 27AJXPC8441R1Z7) | Ask for a GST invoice |
| Hours | 7 days a week, 9 AM – 9 PM | Shown in the app |
When a home visit is enough, and when a laptop needs a workshop
Some jobs can be done at your desk: reinstalling Windows, removing malware, adding RAM or an SSD on a laptop with an easy-access panel, or cleaning a dusty fan. Others need a bench, the right tools and time. A laptop that will not power on has to be tested at board level; liquid damage needs full disassembly, cleaning and drying before anything is switched on; a screen panel that is glued in, a broken hinge mount or a cracked body needs the laptop opened completely. MacBook logic board work needs a microscope and a hot-air station.
If you are not sure which kind of fault you have, describe it when you call. We will tell you whether it is likely to be quick or a workshop job before we collect anything.
Questions worth asking any laptop repair service
- Will I get a written quote before any work starts?
- What does the diagnosis cost, and is it credited to the repair?
- Which part will be fitted: original, OEM-grade or compatible?
- Is the warranty in writing, and does it cover parts and labour?
- If the motherboard is faulty, will you repair the failed component or replace the whole board?
- Will I get the old part back, and a GST invoice?
How a Xigox repair works
- Call or WhatsApp +91 74997 61196 and describe the fault.
- We collect the laptop from your home or office, free, within 2 hours of booking.
- Our technicians diagnose it at the Virar West workshop (₹350, credited to the repair) and send you a written quote.
- Nothing is repaired until you approve the quote.
- Most common repairs are finished the same day and delivered back with a 90-day written warranty.
You hand over only the laptop: no charger or bag is needed unless the fault is with charging. Back up anything important if the laptop still works; our repairs are hardware work and your files stay on your drive.
Motherboard and MacBook repair
When a laptop will not power on, the cause is often one failed component on the motherboard: a power IC, a charging circuit or a corroded connector after a spill. Where the fault can be traced to a part, we repair it at component level instead of replacing the whole board, and we tell you before we start if a replacement board is the better option. The same applies to Intel and Apple-silicon MacBooks.
What repairs cost at Xigox
Ranges from our price list; the exact figure depends on your model and is on your written quote:
- Laptop screen (HD / Full HD, 14–15.6"): ₹3,499 – ₹6,999
- Laptop battery replacement: ₹2,499 – ₹5,499
- Laptop keyboard replacement: ₹1,799 – ₹4,499
- Chip-level motherboard repair: ₹2,999 – ₹5,999
- 512 GB NVMe SSD upgrade: ₹4,999 – ₹7,499
- MacBook logic board chip-level repair: ₹7,999 – ₹24,999
The full price list covers every other repair. The ₹350 diagnosis is credited to the repair if you go ahead.
Which should you book?
If you want an app booking for a quick on-site job, a home-service marketplace may suit you; compare its terms in the app before you confirm. If the fault needs a workshop (a dead motherboard, liquid damage, MacBook logic board work), or you want a written quote after diagnosis and free pickup in Thane, Mira Road, Bhayandar, Vasai-Virar or Palghar, call Xigox on +91 74997 61196.
