"Plugged in, not charging" has several possible causes, from a faulty charger to a failed charging circuit. Here is how to narrow it down.
Step by Step- 1. Test the charger — try another compatible adapter and a different wall socket. Look for a light on the brick.
- 2. Inspect the port & cable for damage, bent pins, or a wobbly connection.
- 3. Remove and reseat the battery (if removable), or drain to 0% and recharge.
- 4. Update battery drivers — in Device Manager, uninstall the "Microsoft ACPI-Compliant Control Method Battery" and reboot.
- 5. Check for swelling — a swollen battery must be replaced immediately for safety.
If the charger and battery are fine, the issue is usually the DC jack or the charging IC on the motherboard — a chip-level repair that is far cheaper than a board replacement.
Need a Professional Fix?If the problem is hardware-level, Xigox offers a free diagnostic and a fixed quote before any work — genuine parts, 90-day warranty and free doorstep pickup across Mumbai, Thane & Palghar.
- 📞 Call: +91 74997 61196 (9 AM – 9 PM, all 7 days)
- 💬 WhatsApp: Send your device model + issue for an instant estimate