"Plugged in, not charging" has several possible causes, from a faulty charger to a failed charging circuit. Here's how to narrow it down step by step.
Work Through These in Order- 1. Test the charger — try another compatible adapter and a different wall socket; look for a light on the brick.
- 2. Inspect the port & cable for damage, bent pins, lint, or a wobbly connection.
- 3. Reseat the battery (if removable) or drain to 0% and recharge.
- 4. Update battery drivers — in Device Manager, uninstall "Microsoft ACPI-Compliant Control Method Battery" and reboot.
- 5. Check for swelling — a puffy battery must be replaced immediately for safety.
- Use a charger that meets the laptop's wattage — underpowered chargers show "charging slowly" or won't charge.
- Try a different USB-C port; some ports are data-only.
If the charger and battery are fine, the fault is usually the DC jack or the charging IC on the motherboard — a chip-level repair that's far cheaper than a board replacement. A technician can test each part and quote the exact fix, usually same-day with free pickup.
Need a Professional to Handle It?Prefer an expert? Xigox offers professional laptop repair in Mumbai with a free diagnostic and a fixed quote before any work — genuine parts, a 90-day warranty and free doorstep pickup across Mumbai, Thane & Palghar.
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